Shipping Questions

If I place an order today, how long will it take to ship?

Your order is shipped within 1-2 business days after you place the order. Once shipped, it takes 2 -4 business days for the lighter to be delivered.

How can I track my order? Has it been shipped yet?

We email you the tracking number once we ship your item. You can also track your order by clicking on the following  Link .

If I order an item and choose express mail shipping, will I be able to receive it tomorrow?

Orders are usually processed the next business day. Thus, most likely, the order will be received in two business days from the time of order.

I have received a tracking number for my package, but the tracking has not updated after it was shipped. What is going on?

Shipping carriers occasionally fail to scan the package upon arrival. The package is on its way. If you do not receive it within 3-4 business days, however, then please let us know.

Do you ship to Canada or anywhere else outside of the USA?

We are unable to ship outside of the USA. We apologize for the inconvenience.

What method of shipping do you use?

Your orders will be shipped by either USPS Priority Mail, First Class Mail, Express Mail or Ground Service depending upon the weight of your order. Normally it takes 3-5 business days after you item has been shipped to be delivered. In order to choose express mail as mailing option you have to place the order on the phone. Please keep in mind that if the order contains fluid, it has to shipped using ground service. USPS Parcel Post(Ground service) takes 3-8 business days to be delivered after item has been shipped.

Other Questions

I am experiencing problems ordering online or would like to order via fax. Is there a way I can fax an order?

Yes. You can call us at our toll free number 1-866-936-0044 to place the order or fax us your order to 714-494-8083. When choosing to fax, please print and fill out the Order document and fax it to us. 

How do I go about searching for a specific item that I want to order on your site?

You can search for an item using the keyword search box located on almost every page of our store. Type a phrase such as metal flasks, brand, or item number, and then press your enter key or click the "Search" button located beside the search box. When you find an item that you want to purchase, click the image or name of the item to view its detail page. Here you will find more information about the item, including availability. If you would like to order the item, click "Add to Cart" and continue shopping.

What payment options are available on your website?

We accept Visa and MasterCard credit cards, as well as bank debit cards that can process charges without a PIN number. Mail orders may be submitted using any of the payment methods noted above, as well as personal check or money order payable in U.S. dollars.

Some products were not on my packing slip. Will they be coming separately? 
Some of the items we offer are shipped from different locations than others. Any product listed on your packing slip will be in your shipment. If a product is not listed on your packing slip it will arrive in a separate package. Please let us know if a listed product on your packing slip is not enclosed.

I received a damaged or defective item. What should I do?

Please email us with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund.

Will I be notified if an item is backordered?

If an item you ordered won’t ship out within 3 days, we will notify you, otherwise, we’ll ship out your order as soon as possible. . If you have a specific date you need an item in hand by, please note that in the comments section of the checkout page.

Can I change, add, or cancel an order that has been submitted? 
We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors and much of the process is automated, so there is little we can do once the order is submitted.

I gave the incorrect address. What can I do? 
We can change the address, if item not shipped.Also if item is shipped via UPS and Fedex we can still change the address But WE CANNOT change the address  if the item is shipped using USPS.

Discount

Was the discount or coupon applied to my order?

You can review the status and details of your current order by clicking Order Tracker. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.

How do I use a coupon on your website?

Prior to using a coupon, please review the coupon restrictions: expiration date, value of the coupon, minimum purchase requirement, and any merchandise exclusions. During the check-out process at step 2, there will be an area to enter the Coupon Code. At this point, please enter your coupon code/offer number. If the coupon code is invalid the following message will be displayed: "Sorry, we were unable to validate the Coupon Code you entered." Otherwise, your code will be accepted and processed.

Received Wrong Shipment

I received the wrong item, how can I get this corrected?

 We will ship out the correct item with a return address label for you to send back the incorrect item. This way you will not have to pay for return shipping.

The engraving on the item I ordered was spelled incorrectly?

We will ship out the correctly engraved item with a return address label for you to send back the incorrect item. This way you will not have to pay for return shipping. Please note that the capital “H” in the old English font looks like a lower case “h” and the capital “S” in the Script font resembles a “P” or an “L”.

I’m not happy with the engraving on the item I ordered even though it is engraved correctly. How can I remedy this?
We can e-mail you a return UPS label to send your item back with. We cannot guarantee that we will replace the item but we will be fair and honest in assessing the quality of the engraving. If the engraving is indeed poorly done, we will replace the item for you.

I've sent several emails but have not heard back from you?

On occasion, emails end up in our spam folder; if you haven't heard back from us after 24 hours (except on weekends, give us 24 hours from the end of the weekend), give us a call at 1-866-936-0044.